IT Essentials (ITE v6.0) Chapter 9 Exam Answers 2018

1. Which two statements are true of a laptop CPU when compared to a desktop CPU? (Choose two.)
   • Laptop CPUs operate at higher clock speeds.
   • Laptop CPUs use smaller cooling devices.*
   • Laptop CPUs consume more power.
   • Laptop CPUs are interchangeable with desktop CPUs.
   • Laptop CPUs are designed to produce less heat. *
2. Which laptop component makes use of throttling to reduce power consumption and heat?
   • CPU*
   • motherboard
   • optical drive
   • hard drive
3. Why are SODIMMs well suited for laptops?
   • They have a small form factor.*
   • They connect to external ports.
   • They do not produce heat.
   • They are interchangeable with desktops.
4. What is a characteristic of laptop motherboards?
   • Laptop motherboards use the same form factors as desktop motherboards.
   • Laptop motherboards are proprietary.*
   • Laptop motherboards use standard form factors.
   • Laptop motherboard components are compatible with desktop motherboards.
5. Which laptop component converts DC power to AC power?
   • fluorescent tube
   • inverter*
   • power supply
   • backlight
6. Where is a Wi-Fi antenna commonly located on a laptop?
   • on an external USB adapter
   • above the laptop screen*
   • next to the keyboard
   • on the side of the laptop
7. Which two methods can be used to configure laptop ACPI power options? (Choose two.)
   • BIOS settings*
   • Windows Power Options utility*
   • Windows UAC settings
   • Windows AERO theme settings
   • power dial
8. A user needs to connect a Bluetooth device to a laptop. Which type of cable is needed to accomplish this?
   • None. Bluetooth connections are wireless.*
   • VGA cable
   • USB cable
   • EIA/TIA 232 cable
   • parallel cable
9. A technician has installed a wireless Ethernet card in a Windows 7 laptop. Where would the technician configure a new wireless connection?
   • Control Panel > Networking and Sharing Center > Set up a new connection or network*
   • Control Panel > Administrative Tools > Services
   • Control Panel > Internet Options
   • Control Panel > System > Device Manager
10. Which technology provides laptops the ability to function on a cellular network?
    • mobile hotspot*
    • Bluetooth
    • infrared
    • 802.11 Wi-Fi
11. A technician is trying to remove a SODIMM module from a laptop. What is the correct way to do this?
    • Press outward on the clips that hold the sides of the SODIMM.*
    • Pull outward by holding the center of the SODIMM module.
    • Apply downward force on the SODIMM module.
    • Desolder the SODIMM module.
12. When replacing or adding memory to a laptop, where can a technician find the maximum amount of RAM each memory slot can support?
    • BIOS
    • System Properties window
    • POST screen
    • website of manufacturer *
13. What should be done immediately after a CPU is latched in and screwed down to a laptop motherboard?
    • The heat sink should be attached to the CPU.
    • The cooling fan should be fastened to the motherboard.
    • The power cable should be attached from the cooling fan to the motherboard.
    • The locked down CPU should be protected with thermal paste. *
14. Which technology allows a mobile device to establish wireless communication with another mobile device by touching them together?
    • Bluetooth
    • NFC*
    • IR
    • Lightning connector
15. Which technology will allow a mobile device to share an Internet connection with other devices via tethering?
    • infrared
    • Bluetooth*
    • near field communication
    • Wi-Fi
16. What are two differences between an e-reader and a tablet device? (Choose two.)
    • An e-reader only supports Wi-Fi connectivity but a tablet can support both Wi-Fi and cellular connectivity.
    • An e-reader commonly has longer battery life than a tablet device.*
    • A tablet device is usually lighter in weight than an e-reader.
    • A tablet device screen may be harder to read in direct sunlight than an e-reader screen.*
    • A tablet uses an electronic paper technology that provides better performance than an e-reader.
17. What type of device is commonly used to measure and collect daily activity data for achieving personal goals?
    • phablet
    • smart camera
    • fitness monitor*
    • Global Positioning System
18. A technician has been asked to decide which laptop components should be cleaned on a monthly basis as part of a maintenance routine. What are two examples of components that should be included? (Choose two.)
    • exterior case*
    • keyboard*
    • CPU
    • optical drive
    • RAM
19. To clean laptops, which two products are recommended? (Choose two.)
    • cotton swabs*
    • mild cleaning solution*
    • ammonia
    • rubbing alcohol
    • car wax
20. What two steps must be taken before performing a cleaning procedure on a laptop computer? (Choose two.)
    • Disconnect the laptop from the electrical outlet.*
    • Remove all installed batteries.*
    • Wipe the surface of the touch pad.
    • Clean the screen with a cloth.
    • Insert the cleaning disk into the optical drive.
    • Backup the registry.
21. What is the first step in the process of troubleshooting a laptop?
    • Identify the problem.*
    • Establish probable causes.
    • Determine the exact cause.
    • Verify full functionality.
22. What is the next step in the troubleshooting process after a solution has been implemented on a laptop?
    • Verify the solution.*
    • Document the solution.
    • Ask the customer to explain the problem.
    • Return the device to the customer.
23. While troubleshooting a mobile device, a technician determines that the battery is not holding a charge. What is the next step in the troubleshooting process?
    • Implement a solution.
    • Document the findings.
    • Determine the exact cause.*
    • Verify the solution and full system functionality.
24. A technician notices that a laptop display appears stretched and pixelated. What is a probable cause of this?
    • The display properties are incorrectly set.*
    • The power management features are incorrectly set.
    • The power inverter is failing.
    • The screen has been burned in.
    • One of the RAM modules is failing.
25. A user with a company-issued smartphone notices that there is a gap at the end of the device. A technician examines the smartphone and discovers that the battery is swollen. What should the technician do next?
    • Use the smartphone until the battery is completely discharged.
    • Clean the battery leads with baking soda.
    • Replace the battery.*
    • Use a multimeter to see if the output voltage is within range.
      

      Older Version

26. Which factor affects the speed of an inkjet printer?
    • the desired quality of the image*
    • the cost of the inkjet cartridges
    • the size of printer power supply
    • the quality of the paper
27. What are two cables that are used to connect a computer to a printer? (Choose two.)
    • FireWire*
    • HDMI
    • serial*
    • PS/2
    • eSATA
28. What is a characteristic of thermal inkjet nozzles?
    • Heat is applied to the ink reservoir of each nozzle.
    • The vibration of the crystal controls the flow of ink.
    • A charge is applied to the printhead.
    • The heat creates a bubble of steam in the chamber.*
29. In laser printing, what is the name of the process of applying toner to the latent image on the drum?
    • fusing
    • developing*
    • charging
    • transferring
30. What is the purpose of the Additional Drivers button in the Sharing tab of the Printer Properties?
    • to add additional drivers for other operating systems*
    • to add additional drivers for duplex printing
    • to add additional drivers for other printers connected to the computer
    • to add additional drivers for other printers in the network
31. A small LAN uses a shared printer that is connected to a computer. None of the users can print but all of the users can access the shared resources on the computer to which the printer is locally connected. What is a possible cause of this?
    • The cable that connects the printer to the PC is faulty.*
    • The printer needs a new ribbon.
    • The printer has the wrong paper loaded.
    • The printer spool is full.
32. How would a user install a new USB printer on a PC that is running Windows 7 Professional?
    • Configure the BIOS to accept the specific model of printer in the USB port.
    • Copy the printer driver to the System32 folder.
    • Click Start > All programs > Control Panel > Printers and Faxes > right-click on the desired printer and choose Add.
    • Connect the printer and power it on. Windows will detect the printer and install the needed drivers.*
33. A Windows 7 computer has several printers configured in the Control Panel Devices and Printers window. Which printer will the computer choose to be the first option for printing?
    • the software-based printer that is used to create XPS files
    • a manual selection, which is always needed
    • the printer that is set as the default printer*
    • the software-based printer that is used to create PDF files
34. What are two methods to share a printer wirelessly? (Choose two.)
    • infrared*
    • satellite
    • WiMax
    • IEEE 802.11 standards*
    • microwave
35. A user discovers that an inkjet color printer is printing different colors from those that are shown on the screen. What can be done to solve this problem?
    • Replace the fuser.
    • Replace the drum.
    • Adjust the printer spool.
    • Calibrate the printer.*
36. The users on a LAN are reporting that computers respond slowly whenever high resolution photographs are being printed on the color laser printer. What would be the cause of this problem?
    • The printer is not configured for duplex printing.
    • The printer does not have enough memory to buffer an entire photograph.*
    • The paper is not adequate for photograph printing.
    • The printer is not configured for the proper paper orientation.
37. What is a characteristic of global and per-document options in print settings?
    • It is not possible to configure per-document options.
    • Per-document options override global options.*
    • Global options take precedence over per-document options.
    • It is not possible to configure global options.
38. What is true about the PostScript language?
    • It prints faster than other languages do.
    • It handles complex printing jobs.*
    • It requires less printer memory than other languages require.
    • It allows the page to be rendered in the local workstation.
39. What are two closed-ended questions that a technician could ask a user while trying to identify the problem with a printer? (Choose two.)
    • Can you print a test page on the printer?*
    • What were you doing when the problem occurred?
    • What recent software or hardware changes have been made to your computer?
    • Is the printer powered on?*
    • What error messages were displayed when the problem occurred?
40. After applying a solution to a printer problem, a technician restarts the printer and prints a test page. Which step of the troubleshooting process is the technician applying?
    • documenting findings, actions, and outcomes
    • testing a theory to determine the cause of the problem
    • verifying the solution and system functionality*
    • identifying the problem
41. A user notices that a job submitted to a printer is displayed in the print queue, but the printer is not printing the document. What is a probable cause of this problem?
    • an incorrect printer driver
    • the wrong paper type
    • a bad cable connection*
    • a printer spooler not installed
42. A technician recorded that a new fuser roller unit was installed in a laser printer to solve a printing problem. Which step in the troubleshooting process did the technician just perform?
    • verifying the solution and system functionality
    • testing a theory to determine the cause of the problem
    • identifying the problem
    • documenting findings, actions, and outcomes*
43. Where would network printer sharing be configured in a Windows 7 environment?
    • Network and Sharing Center*
    • Ease of Access Center
    • Devices and printers
    • Printers and Other Hardware
44. What are two functions of a print server? (Choose two.)
    • ensure that the connected client computers have up-to-date printer drivers
    • store backups of documents sent to the printer
    • provide uninterrupted power to the printer
    • provide print resources to all connected client computers*
    • store print jobs in a queue until the printer is ready*
45. Which action supports an effective printer preventive maintenance program?
    • Clean inkjet print heads when they stop working.
    • Replace laser printer toner at set predetermined time intervals.
    • Reset the printer page counters if available.*
    • Disconnect the printer from the power source when it is not in use.
46. Which two replacement parts are typically found in a laser printer maintenance kit? (Choose two.)
    • pack of paper
    • toner cartridge
    • replacement print head
    • transfer rollers*
    • fuser assembly*
47. How can the life of a thermal printer be extended?
    • Clean the inside of the printer with a vacuum cleaner with a HEPA filter.
    • Wipe the outside of the printer with a damp cloth.
    • Clean the heating element regularly with isopropyl alcohol.*
    • Keep the paper dry in a low humidity environment.