IT Essentials (ITE v6.0) Chapter 3 Exam Answers 2018

1. When a computer is being assembled, which action can be taken to help eliminate cable clutter within a computer case?
   • Install a CPU without using a heat sink and fan assembly.
   • Install a 2.5in HDD instead of a 3.5in HDD.
   • Install a modular power supply.*
   • Install a motherboard without using standoffs in the case.
2. What is the best way to apply thermal compound when reseating a CPU?
   • Clean the CPU and the base of the heat sink with isopropyl alcohol before applying the thermal compound.*
   • Use rubbing alcohol to clean the base of the heat sink before applying thermal compound.
   • Scrape off the old thermal compound on the heat sink with a sharp knife and apply the thermal compound liberally.
   • Put a thick layer of thermal compound over the existing thermal compound before reseating the CPU.
   • Change the base of the heat sink before applying the thermal compound.
3. A technician is installing additional memory in a computer. How can the technician guarantee that the memory is correctly aligned?
   • The label on the memory module should always face the CPU.
   • A notch in the memory module should be aligned with a notch in the memory slot.*
   • The arrows on the memory module should be aligned with the arrows on the motherboard slot.
   • Memory slots are color coded, with one end red and one end blue.
4. What is used to prevent the motherboard from touching metal portions of the computer case?
   • an I/O shield
   • thermal compound
   • standoffs*
   • ZIF sockets
5. Which statement describes the purpose of an I/O connector plate?
   • It makes the I/O ports of the motherboard available for connection in a variety of computer cases.*
   • It plugs into the motherboard and expands the number of available slots for adapter cards.
   • It provides multiple connections for SATA hard drives to connect to the motherboard.
   • It connects the PCIe adapter slots used for video directly to the CPU for faster processing.
6. What are three important considerations when installing a CPU on a motherboard? (Choose three.)
   • Antistatic precautions are taken.*
   • The CPU is correctly aligned and placed in the socket.*
   • The CPU contacts are first cleaned with isopropyl alcohol.
   • The CPU heat sink and fan assembly are correctly installed.*
   • The CMOS EPROM battery is removed prior to installing the CPU.
   • Maximum insertion force is applied to the load lever so the CPU is locked in place.
7. Which type of drive is typically installed in a 5.25 inch (13.34 cm) bay?
   • hard drive
   • optical drive*
   • flash drive
   • SSD
8. Which type of motherboard expansion slot has four types ranging from x1 to x16 with each type having a different length of expansion slot?
   • PCIe*
   • AGP
   • SATA
   • PCI
9. A technician is installing a new high-end video adapter card into an expansion slot on a motherboard. What may be needed to operate this video adapter card?
   • PCI expansion slot
   • PCIe x 8 expansion slot
   • Two 8-pin power connectors*
   • 24-pin ATX power connector
10. When assembling a PC, how is pin 1 identified on the front panel cables so that it can be aligned properly with pin 1 on the motherboard panel connector?
    • by a small arrow or notch*
    • by a plus sign
    • by a P1
    • by a red cable
11. A technician has just finished assembling a new computer. When the computer is powered up for the first time, the POST discovers a problem. How does the POST indicate the error?
    • It issues a number of short beeps.*
    • The LED on the front of the computer case flashes a number of times.
    • It places an error message in the BIOS.
    • It locks the keyboard.
12. What is a function of the BIOS?
    • enables a computer to connect to a network
    • provides temporary data storage for the CPU
    • performs a check on all internal components*
    • provides graphic capabilities for games and applications
13. A technician has assembled a new computer and must now configure the BIOS. At which point must a key be pressed to start the BIOS setup program?
    • before the computer is powered on
    • during the Windows load process
    • during the POST*
    • after the POST, but before Windows starts to load
14. What data is stored in the CMOS memory chip?
    • BIOS settings*
    • Windows configuration settings
    • user login information
    • device drivers
15. What is the purpose of LoJack?
    • It allows the owner of a device to remotely locate, lock, or delete all files from the device.*
    • It ensures that a computer will only boot an operating system that is trusted by the motherboard manufacturer.
    • It provides passwords for different levels of access to the BIOS.
    • It encrypts data on hard drives to prevent access without the correct password.
16. Which is a BIOS security feature that can prevent data from being read from a hard drive even if the hard drive is moved to another computer?
    • drive encryption*
    • RAID
    • secure boot
    • BIOS passwords
17. What is one purpose of adjusting the clock speed within the BIOS configuration settings?
    • to allow a computer to run multiple operating systems in files or partitions
    • to change the order of the bootable partitions
    • to disable devices that are not needed or used by the computer
    • to allow the computer to run slower and cooler*
18. A technician is assembling a new computer. Which two components are often easier to install before mounting the motherboard in the case? (Choose two.)
    • CPU*
    • memory*
    • NIC
    • sound card
    • video card
19. Which two components are commonly replaced when a computer system with a newer motherboard is being upgraded? (Choose two.)
    • RAM*
    • hard disk drive
    • CPU*
    • optical drive
    • CMOS battery
    • adapter card
20. A user reports that every morning when a particular computer is turned on, the configuration settings on that computer have to be reset. What action should be taken to remedy this situation?
    • Replace the motherboard.
    • Replace the CMOS battery.*
    • Move the jumpers
    • Upgrade the BIOS.
21. What are two reasons for installing a second hard disk drive inside an existing computer? (Choose two.)
    • to support a RAID array*
    • to store BIOS configuration settings
    • to store the system swap file*
    • to increase CPU speed
    • to allow access to a secondary display output
22. When should a technician use unsigned drivers for newly installed computer hardware?
    • if the unsigned driver is the most current driver available
    • if the original installation media is not available
    • if the source of the drivers is trusted by the technician*
    • if the Windows installation media does not contain a valid signed driver
23. What computer component is often required to allow a single computer to use two monitors simultaneously?
    • an extra power supply
    • a second video adapter card*
    • an extra USB connection
    • a KVM switch
24. A technician notices that half of the memory slots on a motherboard are colored differently from the other half. Which technology is probably implemented on this system?
    • virtualization
    • ECC
    • dual channeling*
    • double-sided
      

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25. A technician is troubleshooting a PC that will not boot. When the PC is powered on, it emits a series of beeps and indicates that the BIOS settings have changed and need to be reconfigured. The technician reconfigures the BIOS settings, saves them, and the computer boots. Later when the PC is powered off and back on again, the same error message appears, and all the BIOS changes are gone. What should the technician do to fix the problem?
    • Reseat the RAM.
    • Replace the motherboard.
    • Upgrade the BIOS firmware.
    • Replace the CMOS battery.*
26. What type of connector would be used to supply power to an PATA optical drive?
    • PS/2
    • AT
    • Berg
    • Molex*
27. You are monitoring a new technician who is installing a device driver on a Windows-based PC. The technician asks why the company requires the use of signed drivers. What would be the best response to give?
    • A signed driver has been approved by the company that created the device driver.
    • A signed driver has passed the lab test of Microsoft for quality and helps prevent a system from being compromised.*
    • An unsigned driver can cause files to be fragmented as they are processed.
    • Signed drivers prevent physical damage to devices.
28. What is an important step when installing a second PATA hard drive in a computer?
    • Set the drive ID number with the correct jumper.
    • Ensure that pin one of the PATA data cable is correctly aligned with the connector.*
    • Configure the BIOS settings to auto-detect the master drive.
    • Set the swap file size on the new drive.
    • All companies making devices for a Windows computer have to have Microsoft sign off on the new driver before it can be added to the operating system.
29. What number of disks is the required minimum to implement RAID 0?
    • 2*
    • 1
    • 3
    • 4
30. A technician is troubleshooting a computer that has a malfunctioning floppy drive. The technician observes that the floppy drive light remains lit constantly. What should the technician do to repair the problem?
    • Connect the data cable making sure that the colored stripe on the cable is aligned with pin 1 on the drive and the motherboard.*
    • Remove the floppy drive via Add/Remove Hardware.
    • Change the jumper setting to master for the floppy drive.
    • Replace the floppy drive.
31. What is an advantage of using signed drivers?
    • They never need upgrading.
    • They are verified to be compatible with the operating system.*
    • They are guaranteed by the manufacturer to work with any hardware.
    • They are guaranteed to work with all operating systems.
    • They are free of errors.
32. Where is the saved BIOS configuration data stored?
    • hard drive
    • cache
    • CMOS*
    • RAM
33. What are two examples of settings that can be changed in the CMOS settings? (Choose two.)
    • swap file size
    • boot order*
    • enabling and disabling devices*
    • device drivers
    • drive partition size
34. A technician discovers that the PS/2 mouse port is not working. The technician has several replacement mouse models available. What input port will the technician use to install the replacement mouse?
    • parallel
    • USB*
    • FireWire
    • eSATA
35. A technician has been asked to install a second optical drive in a computer. The technician will need to configure the drive as slave. How can the technician accomplish this desired configuration?
    • Use jumpers on the drive to configure the drive as slave.*
    • Use jumpers on the motherboard to configure the drive as slave.
    • List the drive as slave in the CMOS.
    • Connect the drive after the twist in the PATA cable.